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Privacy Policy

1. Introduction

At Weblo Digital LLC (“Weblo Digital”, “we”, “us”, “our”), we are committed to protecting the privacy of our website visitors, prospects, and clients. This Privacy & Refund Policy explains how we collect, use, and safeguard your personal information and under what circumstances we offer refunds. By using our website and services, you agree to the terms outlined in this Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Identifiers: Name, email address, phone number, billing address, company name.
  • Account Information: If you create an account or client profile, we may collect login credentials and preferences.
  • Project Information: Details related to your website design, development, marketing, or digital service needs.
  • Payment Details: Payments are processed through secure third-party gateways (such as Stripe, PayPal, or other payment processors). We do not store your full financial data on our servers.
  • Usage Data: IP address, device information, browser type, pages visited, time spent on pages, and interactions collected through cookies, tracking pixels, or analytics tools.

3. How We Use Your Information

We use the information we collect to:

  • Deliver, operate, and manage our design, development, and related digital services.
  • Communicate project updates, timelines, and support-related information.
  • Respond to inquiries and customer support requests.
  • Send service-related notifications and, if you have opted in, promotional or marketing communications.
  • Improve our website, services, and user experience through analytics and performance tracking.
  • Comply with legal, regulatory, and contractual obligations.

4. Use of Cookies

We use cookies and similar tracking technologies to:

  • Understand how visitors use and navigate our website.
  • Enhance and personalize user experience.
  • Remember preferences and session information.
  • Deliver targeted advertising via Google Ads and other third-party platforms.

You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

5. Google Advertising Disclosure

Weblo Digital may use Google Ads, remarketing, and similar advertising services to display personalized content and advertisements. These services may collect non-personally identifiable information (such as visits to pages on our website) to serve ads based on your past interactions with our site.

You can opt out of interest-based advertising from many providers by visiting the Network Advertising Initiative (NAI) Opt-Out page or using your browser and Google account ad settings.

6. Data Sharing and Security

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

  • Verified service providers, subcontractors, or partners assisting in delivering your project (for example, hosting providers, email providers, or analytics tools).
  • Payment processors for secure transaction handling.
  • Legal authorities, regulators, or law enforcement if required by applicable law or to protect our legal rights.

We use reasonable technical and organizational measures to protect your data, including secure hosting environments and SSL (HTTPS) encryption where applicable. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Your privacy rights may vary depending on your jurisdiction. Where applicable, you may have the following rights:

For EU/EEA Residents (GDPR):

  • Right to access the personal data we hold about you.
  • Right to request correction (rectification) of inaccurate data.
  • Right to request deletion (erasure) of your personal data, subject to legal limitations.
  • Right to restrict or object to certain types of data processing.
  • Right to data portability in a structured, commonly used format.

For California Residents (CCPA and related laws):

  • Right to know what categories of personal information we collect and how we use it.
  • Right to request deletion of personal information, subject to certain exceptions.
  • Right to opt out of certain types of data sharing. We do not sell personal data in exchange for monetary compensation.

If you wish to exercise any applicable rights, you can contact us using the details in the “Contact Us” section.

8. Children’s Privacy

Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can promptly remove such data.

Refund Policy

9. Overview

Weblo Digital strives for full client satisfaction in all website design, development, and digital service projects. Because our work is often custom and service-based, our refund policy is structured to be transparent and fair, considering the time and resources invested in each project.

10. Refund Eligibility

You may be eligible to request a refund if:

  • The refund request is made within 7 days of the initial payment date.
  • Work on the project has not yet started.
  • The project has not met the clearly outlined scope of work, and reasonable attempts to correct or revise the work have been made but failed.

In many cases, we will first seek to resolve concerns by revising or adjusting the work before a refund is considered.

11. Non-Refundable Conditions

Refunds will generally not be issued in the following cases:

  • Work on the project has already begun, substantial progress has been made, or the project has been completed.
  • Delays occur due to incomplete or delayed client feedback, content, approvals, or communication.
  • Services were offered at a special discount, promotional rate, or bundled as part of a package deal.
  • The client changes their mind, alters business direction, or is dissatisfied for reasons outside the defined scope after project approval or delivery.
  • Third-party issues, such as hosting provider outages, platform-specific limitations, or software restrictions, impact the delivery or performance of the project.

12. Refund Process

To request a refund, please contact us by email at hello@weblodigital.com with the following information:

  • Your full name
  • Project or order ID
  • Contact details
  • A clear description of the reason for your refund request

We will review your request and respond within 5 business days. If a refund is approved, we will process it to the original payment method within 7–10 business days. Your bank or payment provider may require additional time to post the funds.

13. Dispute Resolution

We encourage all clients to reach out to us directly before filing any chargebacks or disputes with their bank or payment provider. We are committed to addressing concerns and working toward a professional and fair resolution whenever possible.

14. Changes to This Policy

We may update this Privacy & Refund Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with an updated effective date. Your continued use of our website and services after any changes are posted constitutes your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data rights, you can contact us at:

Email: hello@weblodigital.com

US Phone: +1 (251) 384-3691

UK Phone: +44 7462 076025

US Office:
30 N Gould St Ste R
Sheridan, WY 82801
United States

UK Office:
2nd Floor, Swan Buildings
20 Swan St
Manchester M4 5JW
United Kingdom